Service Managers Rate Konica Minolta 1st in all Service Categories

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Service Managers Rate Konica Minolta 1st in all Service Categories

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) recently announced that Industry Analysts Inc, just published its annual “MFP Service Manager Study” rating Konica Minolta first in 21 of 39 performance categories. Interviewing 107 dealer service managers in imaging system dealerships nationwide, the study found that Konica Minolta’s award-winning line of bizhub® Monochrome Multifunctional Products (MFPs – print, copy, fax, and scan all in one system) received the highest ranking in the study’s four primary categories – Products, Service Support, Product Reliability and Inventory.

Encompassing data from 21,744 monochrome MFPs at customer locations, the Industry Analysts’ research asked service managers to rate their primary brand models in each of 39 critical areas on a scale of one to ten, with ten representing the highest rating. Some of the areas included “General Ease of Maintenance,” “Image Quality for Prints,” and “Ongoing Product Reliability.” These features were then grouped into the four categories of: Products, Service Support, Product Reliability and Inventory. Service managers rated Konica Minolta first in 21 of the performance categories, and first in all four service categories with an overall average rating of 8.76.

“According to service managers, those that work closest with the devices, Konica Minolta has made significant improvements to the reliability of their monochrome MFP product line,” says Andy Slawetsky, president, Industry Analysts, Inc. “Based on the results of our study, anyone in the market for a reliable monochrome MFP should consider a Konica Minolta device.”

“Earning such high rankings in this study solidifies our commitment to all of the various categories Industry Analysts measures, with the results being particularly significant given they come directly from service manager feedback,” says Kevin Kern, senior vice president, Marketing, Konica Minolta Business Solutions U.S.A., Inc. “Customers can count on Konica Minolta for the document management solutions that rate highest across multiple performance categories and will continue to lead the market into 2013 and beyond.”

Click here to view awards received by Konica Minolta to date.

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