Business Phone Systems, VoIP & Office Telecom — Reliable Support When You Need It Most
Serving Kelowna, Kamloops, and the Thompson-Okanagan since 1981.
TOPS designs, installs, and supports VoIP business phone systems for organizations in the Thompson-Okanagan and multi-site organizations across Canada. We manage everything from design and number porting to onsite deployment and ongoing support. We provide an efficient installation and smooth cutover with minimal downtime or disruption. When you call us for support, we answer quickly so you don’t have to waste your time on hold.
Our Services
Why Choose Us?
TOPS Telecommunications delivers business phone systems and VoIP for Kelowna, Kamloops, and the Thompson-Okanagan region. Since 1981, we’ve provided local, responsive support with straightforward communication—so issues get resolved quickly and your team stays connected.
Fast, Local Support
Stop Waiting On Hold
We support businesses across Kelowna, Kamloops, the Thompson-Okanagan region, and beyond with responsive service — answering your calls and addressing your concerns promptly so you’re not stuck in long call queues.
Customized Solutions
We tailor your phone system and call handling to best enhance your workflow, improving efficiency and enhancing your business’ capabilities.
Certified Professionals
Our technicians are manufacturer-trained and industry-certified, delivering reliable support and maintenance when you need it most.
Clear Call Quality
Built For Reliable Voice
VoIP quality depends on the network, so we make sure yours is stable and ready before installation.
Network Readiness
We assess LAN/Wi-Fi and traffic conditions that cause jitter, latency, and dropped calls.
QoS/VLAN & Firewall
We configure voice prioritization and firewall rules so calls stay clear and consistent.
Dedicated Troubleshooting
We fix the root causes—not just the symptoms, so recurring call quality issues don’t keep returning.
Smooth Cutovers
Switch With Confidence
We handle the transition end-to-end so your move to VoIP is predictable and low-disruption.
Keep Your Numbers
We coordinate porting so you can keep your existing numbers and avoid dealing with carriers.
Cutover Planning
We plan the cutover with you to ensure minimal disruption to your staff and business operations.
Call Flow Setup
Auto attendants (IVR), ring groups, call queues, and after-hours routing are built to match how your team operates.
Unmatched Support Agreement
Support That Scales With Your Business
Our service agreements are designed to reduce downtime, streamline updates, and keep support predictable.
Priority Support
Comprehensive service agreements prioritize your calls, software updates, and training, ensuring you get help when you need it most.
Available 24/7
Our round-the-clock emergency support is available with no call-out charges, reinforcing our commitment to your business’ operation.
Proactive Partnership
We focus on building long-term relationships and adjust your solution as your business evolves. New users, new sites, new needs.
EXCELLENTTrustindex verifies that the original source of the review is Google. We'd been having significant challenges with our phone system for over a year. Rather than change systems, we switched to TOPS as our provider, and we're more than happy we did. They were honest about our options and made recommendations obviously focused on finding a solution to our problems, not just to make a sale for themselves. Once we decided on a direction they brought an organized, structured troubleshooting process to bear along with their obvious technical expertise, and stayed laser focused along the way. We've been able to stay with the system we had, which saved us time, money and disruption and everyone on their team has been a pleasure to deal with. I'd recommend them to anyone looking to make a change or just unhappy with the way their current system is behaving.Posted onTrustindex verifies that the original source of the review is Google. We recently had VOIP phones installed at our workplace, and I can’t say enough good things about them. The system is fast, reliable, and very easy to use. Their customer service truly stands out. You’re always dealing with real people who take the time to fully resolve any issue before closing a ticket. I would highly recommend Tops to anyone looking to avoid the big telecom providers, who consistently fall short when it comes to customer service and problem resolution.Posted onTrustindex verifies that the original source of the review is Google. Excellent customer service! Super fast and very accommodating with every aspect of our phone system switch. Highly recommend, plus Noah is a beauty!Posted onTrustindex verifies that the original source of the review is Google. We’ve been with them for years and they’re always a pleasure to work with. Highly recommend!!!Posted onTrustindex verifies that the original source of the review is Google. Staff at TOPS is awesome! They are very quick to respond whenever we have any kind of problem and are super polite, knowledgeable and professional They keep working on a problem until it is solved. Friendly and easy to work with. They live up to the name.... TOPS.Posted onTrustindex verifies that the original source of the review is Google. Our experience with Tops has been exceptional from the start! From Steve Chung expediting the process to fill our company's needs, to their service technicians being on call and always going the extra mile (thank you Aiden and Sean!). We have been very pleased with our experience and will absolutely recommend them in the future.Posted onTrustindex verifies that the original source of the review is Google. TOPS recently convinced us to switch to a cloud-based phone system. We are so happy with the change, and extremely happy with all the help from TOPS during the transition.Posted onTrustindex verifies that the original source of the review is Google. Big Thank You to Ryan B and the TOPS Team for all their help. We have been loyal customers for many years but recently needed their help with upgrade questions. Ryan was amazing with quick, thorough and expert guidance. Great team and we are proud to be a part of it.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more