Business Phone Systems, VoIP & Office Telecom — Reliable Support When You Need It Most

Serving Kelowna, Kamloops, and the Thompson-Okanagan since 1981.

TOPS designs, installs, and supports VoIP business phone systems for organizations in the Thompson-Okanagan and multi-site organizations across Canada. We manage everything from design and number porting to onsite deployment and ongoing support. We provide an efficient installation and smooth cutover with minimal downtime or disruption. When you call us for support, we answer quickly so you don’t have to waste your time on hold.

Our Services

Business Phone Systems & VoIP

Computer & Voice Networks

Communications Wiring

Overhead Paging

Why Choose Us?

TOPS Telecommunications delivers business phone systems and VoIP for Kelowna, Kamloops, and the Thompson-Okanagan region. Since 1981, we’ve provided local, responsive support with straightforward communication—so issues get resolved quickly and your team stays connected.

Fast, Local Support

Stop Waiting On Hold
We support businesses across Kelowna, Kamloops, the Thompson-Okanagan region, and beyond with responsive service — answering your calls and addressing your concerns promptly so you’re not stuck in long call queues.
Customized Solutions
We tailor your phone system and call handling to best enhance your workflow, improving efficiency and enhancing your business’ capabilities.
Certified Professionals
Our technicians are manufacturer-trained and industry-certified, delivering reliable support and maintenance when you need it most.

Clear Call Quality

Built For Reliable Voice
VoIP quality depends on the network, so we make sure yours is stable and ready before installation.
Network Readiness
We assess LAN/Wi-Fi and traffic conditions that cause jitter, latency, and dropped calls.
QoS/VLAN & Firewall
We configure voice prioritization and firewall rules so calls stay clear and consistent.
Dedicated Troubleshooting
We fix the root causes—not just the symptoms, so recurring call quality issues don’t keep returning.

Smooth Cutovers

Switch With Confidence
We handle the transition end-to-end so your move to VoIP is predictable and low-disruption.
Keep Your Numbers
We coordinate porting so you can keep your existing numbers and avoid dealing with carriers.
Cutover Planning
We plan the cutover with you to ensure minimal disruption to your staff and business operations.
Call Flow Setup
Auto attendants (IVR), ring groups, call queues, and after-hours routing are built to match how your team operates.

Unmatched Support Agreement

Support That Scales With Your Business
Our service agreements are designed to reduce downtime, streamline updates, and keep support predictable.
Priority Support
Comprehensive service agreements prioritize your calls, software updates, and training, ensuring you get help when you need it most.
Available 24/7
Our round-the-clock emergency support is available with no call-out charges, reinforcing our commitment to your business’ operation.
Proactive Partnership
We focus on building long-term relationships and adjust your solution as your business evolves. New users, new sites, new needs.

Call us today!

We are here for all your phone and technology needs!