Mitel

Mitel

TOPS has the tools you need to simplify your business communications.

Mitel is a world-wide telecom expert at the forefront of Unified Communication and Cloud technology. The company specializes in advanced, feature-rich phones and handsets with a focus on mobility solutions.

Offering the latest in cutting-edge tech, Mitel has great options for the hospitality, call centre and healthcare industries or any business looking to transform their communication system with the best that technology has to offer.

TOPS is proud to be a Mitel Platinum Reseller Partner and a Mitel Certified Service Partner. We work closely with our clients to identify opportunities to streamline communication and operate more efficiently and productively using the best products available.

Unified Communications

MiVoice Business is the leading on-site communication solution (comprising of MiVoice Business, MiCollab, MiTeam Meetings & MiContact Center Business), enabling your employees to instantly benefit from unified, communications. It’s everything your business needs to take its communications to the next level – through team collaboration, video conferencing and exceptional customer experience.

MiCloud Flex is designed to keep your team and your customers connected, no matter where they are or what device they are using. It’s a unified, scalable mobile communication solution designed to keep control where it belongs – in your hands.

A private cloud solution built on a leading public cloud platform, MiCloud Flex offers the proven reliability, security and scalability you need without the costs, complexity and heavy lifted of an on-premises communications system.

Find out why MiCloud Flex may be right for your business. Contact us today!

Key Benefits of MiCloud Flex

FULLY HOSTED, END-TO-END SOLUTION WITH ROBUST SYSTEM FEATURES

Choose a cloud-based communications solution with customizable options and seamless integration with your current CRM, ERP and other business applications.

IDEAL FOR MULTI-OFFICE AND HYBRID WORK ENVIRONMENTS
Choose a cloud-based communications solution with customizable options and seamless integration with your current CRM, ERP and other business applications.
You get everything you need in one cloud and in one solution with the most robust features available.

COLLABORATE WITH EASE

MiCloud Flex boasts the most robust features available including presence-based awareness, instant video communications, voicemail to email, attendant console and much more.

These features allow you and your team to collaborate smarter and more efficiently both in the office and wherever your team may be.

WORK ANYWHERE

Looking for a single, streamlined communications portal that displays consistently on desktops, laptops, smartphones, and tablets? MiCloud Flex offers just that.
Communicate with your team using voice, email, text, or chat from any device, anywhere the job may take you.

DELIGHT YOUR CUSTOMERS

Combine your contact center with your CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles. Intelligently route everything to the right place at the right time, making customer service a competitive differentiator for your business.

FUTURE-READY FLEXIBILITY AND SCALE

With dedicated hosting in leading, secure public cloud data centers, you’ll get maximum flexibility to create your own communications environment without the complexity of managing it yourself.

You keep full control over all your upgrade and maintenance windows, and with several service plan options, you get the flexibility to mix and match service levels to easily adapt to changing or growing business demands.

MiVoice Office 400

The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of working.

The solution is designed for the small and medium segments, offering strong UCC, contact center and mobility functionality, as well as a broad phone portfolio, all completely integrated with the call manager.

Key Benefits of MiVoice Office 400

ALL-IN-ONE APPROACH

Unified Communications and Collaboration applications, operator workstations and call centers are pre-installed and can be activated at any time, as required.

IDEAL SOLUTION FOR HOSPITALITY AND HEALTHCARE SECTORS

MiVoice Office 400 meets even the toughest requirements and, thanks to specifically developed applications, is used successfully in countless projects in the hospitality and healthcare sectors, as well as in sectors with strict security requirements. The Mitel 400 Hospitality Package is the ideal professional solution for communication and administrative tasks in hotels and businesses offering guest management services. With the modular structure of the package, its seamlessly matching components, it is the perfect solution both for small businesses with as few as four rooms to those offering a high levels of comfort with up to 288 rooms.

MODERN FUTURE-PROOF VIRTUALIZED

What’s more, the market is currently seeing a trend toward virtualization and cloud-based communication. MiVoice Office 400 is ideal for customers wanting to pursue this route and increase the system as business increases.

MIVOICE OFFICE 400 COLLABORATION FEATURES

  • Support for Mitel’s broad phone portfolio (SIP, digital, analog)
  • Softphones with video, presence and chat
  • Mobility solutions (DECT, SIP-DECT, Mobile Client)
  • Audio, web and video conferencing
  • CTI clients with presence and UC
  • Operators (phone-based, PC-based with side phone, PC-based with VoIP)
  • Services (directory integration, building automation, click-to-call and more)
  • Vertical solutions for: Hotel and tourism: Mitel 400 Hospitality Package and Healthcare: Alarming, billing, notification and nurse call

MITEL ONE ON MIVOICE OFFICE 400

Mitel One on MiVoice Office 400 offers in a single application all the communication needs for a small business. It offers voice, video and messaging in one intuitive app on both desktop and mobile. Being web-based, it is easy to deploy and with its intuitive design, onboarding is done in no time. Communicating and collaborating with employees, partners and customers has never been easier.

Handsets Available

Mitel 6873 SIP Phone

Designed for power users who demand a lot from their phones, the Mitel 6873 SIP Phone offers executives superior communications quality and a touch-centric user experience on top of robust, productivity-enhancing features. Learn the features and functions of this powerful business phone.

  • Large 7-inch touchscreen color display: 800×480 pixel LCD
  • Up to 24 lines with two dedicated line keys with LED
  • 48 programmable soft keys that can be customized over four pages
  • Dual gigabit ethernet ports
  • 30 context-sensitive system soft keys that can be customized over six pages
  • Embedded Bluetooth 4.0
  • Powered USB port

Mitel 6863i

The Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75″ 128×48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option for professional workers in business environments that have light telephone use requirements. Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio quality. Dual 100 Base-T Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for configuration and custom applications, and a PoE class 1 rating are just some of the many features this very affordable SIP phone has to offer.

  • LCD screen
  • Built-in-two-port, 10/100 Fast Ethernet switch – lets you share a connection with your computer
  • 3 programmable keys
  • Press-and-hold speeddial key configuration feature
  • Supports up to 2 call lines with LEDs
  • Wideband handset
  • Wideband, full-duplex speakerphone for handsfree calls

Mitel 6865i Phone

The Mitel 6865i SIP Phone offers exceptional flexibility in a true enterprise grade SIP desktop phone that can support up to nine (9) lines, has Dual Gigabit Ethernet ports and features a large 3.4″ 128×48 pixel LCD display with soft white backlighting and large fonts making the screen easy to read in any lighting conditions. With eight (8) programmable keys, XML capabilities, native DHSG/EHS headset support, a true HD handset and a speakerphone that delivers remarkable wideband HD audio quality, the Mitel 6865i SIP Phone is ideally suited for the small to large business market that needs Gigabit throughput for PC connectivity.

Mitel 6867i Phone

The Mitel 6867 SIP Phone is designed for power users who demand a lot from both their phones and their networks. The 6867 provides remarkable HD wideband audio and an enhanced speakerphone that uses advanced audio processing to achieve richer and clearer hands-free conversations. Supporting today’s high-speed networks through dual Gigabit Ethernet ports, the 6867 offers a large color LCD display, six programmable soft keys, four programmable context-sensitive system keys and native DHSG/EHS headset support. When equipped with an optional detachable keyboard and up to three expansion modules, the 6867 becomes a productivity-enhancing 24-line desktop communication tool. With its fully customizable hard key layout, XML capabilities and an environmentally efficient PoE class 2 rating, the 6867 is one of the most advanced SIP desktop phones available on the market today.

Mitel 6869i Phone

The Mitel 6869 SIP phone is designed for power users who demand a lot from their phones. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6869 offers a large 4.3″ color backlit LCD display, 12 programmable soft keys, five programmable context-sensitive system keys, and native DHSG/EHS headset support. Providing remarkable HD wideband audio, an enhanced speakerphone, and advanced audio processing, the Mitel 6869 SIP Phone delivers rich and crystal clear handsfree conversations. When equipped with an optional detachable keyboard and up to three expansion modules, the 6869 becomes a robust, productivity-enhancing desktop communication tool. With its fully customizable hard key layout, XML capabilities and a PoE class 3 rating, the 6869 is one of the most advanced SIP desktop phones available on the market today.

Mitel 622 DECT Phone

The comfortable Mitel 622 DECT Phone has a large illuminated 2″ graphic color display and 8 programmable keys provide you with quick access to your favorite functions.

  • VIP phonebook with 6 entries
  • Ambient noise filter for loud environments
  • 44 polyphone ring tones (Midi type), 29 normal ring tones and 7 alarm tones with automatic volume control can be assigned
  • Up to 5 user profiles for e.g. headset use or meeting usage can be configured
  • Hands free operation

MiCollab

Meet Mitel MiCollab – a business collaboration software solution that securely and swiftly supports communications everywhere, anytime.

Key Benefits of MiCollab

ALL YOU NEED IN ONE PLACE

You no longer need to flip between multiple apps to get the job done. MiCollab is a single application for voice, video, messaging, presence, audio conferencing, mobility, and team collaboration.

MULTIPLE DEVICES – SINGLE EXPERIENCE

Get a communications experience that’s consistent across all your devices. Stop a conversation on one device and pick it up on another. It’s that simple.

INCREASED BUSINESS PRODUCTIVITY

With collaboration, video conferencing and messaging all rolled into a single, unified service – your employees spend less time with frustrating technology and more time engaged in productive communications.

COLLABORATION FOR WHEN – AND WHERE – YOU NEED IT

Collaboration is no longer limited to huddle rooms and conference tables. Collaboration is rapidly evolving with Remote Work and is now happening anywhere and on any device. Working with the same set of tools and a consistent look and feel can increase productivity. Whether you’re in the office, at home or on the road.

SIMPLE DEPLOYMENTS

Deployment QR Codes simplify the process for deploying devices clients or redeploying them by the users themselves.

MICOLLAB COLLABORATION FEATURES

  • Available for PC, Mac, Web, and Mobile Devices Connects
  • Unified communications and team collaboration
  • Available for PC, Mac, Web, and Mobile Devices
  • Mobile-first design
  • Real-time voice and video calling
  • Audio conferencing with web sharing
  • One number reach
  • Simultaneous ringing / Mobile twinning
  • Collaborative workspaces
  • Individual and group chat
  • File annotation
  • WebRTC softphone
  • Outlook® and calendar integration
  • File and screen sharing
  • Multiple layers of security

MiVoice Business

The on-premise business phone system that has everything your business needs to deliver great customer service.

MiVoice Business is the leading on-site communication solution (composed of MiVoice Business, MiCollab, MiTeam Meetings & MiContact Center Business), enabling your employees to instantly benefit from unified communications. It’s everything your business needs to take its communications to the next level—through team collaboration, video conferencing and exceptional customer experience.

Key Benefits of MiVoice Business

PLATFORM FOR SUCCESS

MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.

ENHANCE CUSTOMER EXPERIENCES

MiContact Center Business nurtures profitable customer relationships by phone, chat and email.

COMPREHENSIVE DESKTOP SUITE

The suite includes desktop phones, attendant consoles, softphones and accessories.

FLEXIBLE DEPLOYMENT

Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.

FULLY INTEGRATED UC SUITE

From secure teleworking to simplified teamwork solutions, our integrated UC suite has you covered.

Handsets Available

6920 IP PHONE

Designed from the ground up to combine flexibility and reliability for all business users.

  • 5” QVGA (320×240 pixel) color display
  • Speech optimized corded handset
  • 18 Programmable Keys
  • 4 Context sensitive soft keys
  • Native DHSG/EHS analog headset support USB port for headsets and accessories

6930 IP PHONE

A robust and highly customizable desktop communication tool designed to maximize the communication experience.

  • 3” (480×272 pixel) color display
  • Bluetooth 4.1
  • Mobile Integration
  • USB Mobile phone charging point
  • 72 Programmable keys
  • 5 Context sensitive soft keys
  • Speech optimized corded handset
  • Support for optional Cordless handset
  • Enhanced full-duplex speakerphone
  • Highly customizable via optional accessories

6940 IP PHONE

The productivity enhancing desk phone that gives businesses the edge.

  • 7” (800×480 pixel) color LCD Touch Display
  • Bluetooth 4.1
  • Mobile Integration
  • Mobile phone charging port
  • Cordless BT speech optimized handset
  • Enhanced full-duplex speakerphone
  • 96 Programmable keys
  • 6 context sensitive soft keys

6970 CONFERENCE PHONE

A conference device with high quality audio and advanced integration features to make your meetings easier.

  • 7” (800×480 pixel) color LCD Touch Display
  • Mitel Hi-Q Audio Technology
  • 360° beamforming microphones
  • 96 Programmable Keys
  • One-touch Join Meeting
  • Bluetooth 4.1
  • Mobile Integration
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