Frequently Asked Questions | Tops Office Technology Solutions

How do I change the time on my phone/voicemail system?”

This varies depending on which system you have. See the documents below for step by step instructions. If you need further support, please feel free to contact us directly and our friendly support staff will guide you through the process!

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Mitel 5000 or MiVoice Office 250

TOPS Office | Business Phone Systems, Copiers & Printers, Managed IT | Document icon

Panasonic 7600

TOPS Office | Business Phone Systems, Copiers & Printers, Managed IT | Document icon

Samsung

TOPS Office | Business Phone Systems, Copiers & Printers, Managed IT | Document icon

Toshiba

TOPS Office | Business Phone Systems, Copiers & Printers, Managed IT | Document icon

What is VoIP and how does it benefit my business?

Simply put, VoIP is phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company. Learn more…

Can your copiers print from our network?

To inquire about this issue please contact our service department at (250) 762-8888

Can changes be made to my system remotely without a technician coming to site?

Yes, If you have given us remote access to your system/network. To inquire about this issue please contact our service department (250) 762-8888

Do you supply data back up solutions and IT support for customers also?

Absolutely, customers have lots of challenges with Data Networks & TOPS is there to help! We provide consulting & work with customers on security, hardware & software solutions. Your data & ability to process information is the life blood of your business at TOPS we take a holistic approach to supporting you & guarantee that we will partner with you to make your business function at peak efficiency!

To inquire further about this issue please contact our service department at (250) 762-8888

Do you charge for routine administration questions?

TOPS is dedicated to providing the best possible customer service. We do not charge for service unless a technician is required. Please feel free to contact us with any routine administration questions and our client service reps will be happy to assist you.

Contact our service department at (250) 762-8888

Do you provide upgrade programs?

One of the biggest concerns business have is with the ever increasing pace of change with Technology. At TOPS we fully understand that both your business & technology are constantly evolving & we have developed plans to keep you current with this pace of change to keep your business functioning at peak efficiency. Contact us to find out about our TOPS Complete solution!

To inquire further about this issue please contact our service department at (250) 762-8888

Do you have support programs that include all hardware and labour?

Yes! Kathryn, our Customer Advocate would love to find the right solution to meet your needs.

Kathryn Smithson-Gervais
TOPS Internal Customer Advocate

kathryns@topsoffice.ca
250-979-6714

FOR SERVICE CALL: 1-250-762-8888

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