Support
Support
The support you need, when you need it.
Ongoing Training & Tech Support
Are you achieving maximum productivity from your last solution purchase? A classic scenario is, companies purchase solutions and employees fail to realize a products potential. This can be a result of training, staff turnover or simply, just not knowing how. Our custom fit Partnership Plans ensure clients maximum purchase productivity.
From date of purchase onwards, TOPS Partnership Plans maximize communication hardware and software productivity and longevity. We assume responsibility for maintaining equipment, making programming adjustments to fit evolving needs while keeping users trained on core system features. TOPS helps you optimize the return on your communications investment. Annually, small and mid sized businesses spend approximately 7% of revenue on IT. Are you actively pushing this investment or sitting on it?
We Offer You…
- Communication solutions that help drive revenue.
- TOP professionals that spend considerable time researching technologies that are best suited to your needs that leverage your investment and improve your productivity.
- A system that is relevant, consistent and reliant helps increase overall job satisfaction and improve customer service. Your employees need smart and dependable communication technology to effectively preform.
Services Included
- Priority queue for service calls, moves, equipment additions, and programming changes
- Guaranteed accessibility to parts
- No charge “Software only” upgrades during business hours
- Full service warranty of TOPS ‘contracted’ equipment (Excluding Headsets)
- Remote support service calls and programming changes during normal business hours
- Backup and archiving of system databases
- Designation/key strips as needed
- Unlimited training and user material
- Manufacturer certified & trained technicians
- Service provider audit and analysis
- Holiday specific programming
- Greetings and voicemail programming
- No charge for “no trouble found” service calls and network provider calls
- Waiver of labor charges when equipment is added or replaced
Excluding wiring Time and Materials - Waiver of labor charges for ‘moves, additional equipment, and programming changes’
Excluding wiring Time and Materials - Waiver of emergency call out charge and provides 24/7 service
* Client work that is requested to be performed outside of regular business hour will be performed at our preferred rate
