Phone Systems for Medical, Dental & Veterinary Clinics

In a clinic, the phone is the front door: appointments, prescription renewals, anxious pet owners, results follow-ups. When it’s overloaded, patients feel it before staff do. TOC keeps reception ahead of the queue with intelligent attendants, clinic-hours routing, and voicemail that lands in email — and keeps physicians, dentists, veterinarians, and admin connected between exam rooms or from home, without patient interactions ever getting lost between platforms.

Built for patient-first workflows

Appointment-Ready Call Handling

Queues and attendants triage booking, confirmations, and renewals so urgent calls surface first.

SMS Appointment Reminders

Send reminders and follow-ups from the practice number; patients reply in the channel they prefer.

After-Hours and On-Call Routing

Holiday, lunch-hour, and on-call schedules switch automatically; the right provider is reachable without publishing a personal number.

Follow-Ups From the Mobile App

Staff call or text from the practice identity, from anywhere.

Voicemail Transcription and Secure E-Fax

Records stay accurate, retrievable, and off the counter.

Secure Team Chat

Reception, exam rooms, and back office coordinate by instant message with drag-and-drop file sharing; no hallway relays, no lost context.

Connects to your clinical systems

When equipped, TOC integrates with leading EMR, practice-management, and scheduling platforms, with flexible API support for clinic-specific workflows — screen pops with patient context, call logging against records, and communications that follow the chart, not the handset.

Support that understands a waiting room

A clinic can’t hold for a callback window. TOPS answers within six rings, 24/7 emergency support carries no call-out charges, and local technicians in Kelowna and Kamloops handle installs, training, and changes — the way we have for Okanagan practices since 1981.

“Every aspect of our recent phone installation was handled efficiently and professionally by each member of the TOPS team. Don, Kathryn, Patricia and Wade were invested in making the transition as smooth as possible and their efforts are greatly appreciated. Our office depends on a system that is reliable and user friendly to both our staff and our patients.”

Okanagan Dentistry