Zultys Business Phone Systems

Your phone system should do more than handle calls—it should improve how your business operates.

Zultys is a modern business phone system and unified communications platform that brings together VoIP calling, messaging, video, SMS, and collaboration tools into one seamless system. At the center of it all is a single user interface—Zultys Advanced Communicator (ZAC)—giving your team one place to communicate, collaborate, and manage customer interactions.

Installed, supported, and fully customized for your business by TOPS.

Empower Employees with Zultys Advanced Communicator (ZAC) for Windows and MAC — combining voice, video, chat, and presence in one interface.

Stay connected anywhere with Mobile ZAC for iPhone and Android, enabling full UC functionality on the go.

Communicate effortlessly through Zultys Unified Communications, offering real-time presence, internal chat, and secure business texting.

Manage Operator, ACD, Hunt, and other call groups with Zultys Integrated Contact Center tools and customizable reporting dashboards.

Access and manage voicemails through ZAC or email, with automatic transcription that delivers messages right to your inbox.

Experience the exact same product, interface, and user deployments, regardless of system type or customer size.

Easily administer every user and location through the Zultys Admin interface — a single, intuative portal for complete system control.

Built-in N+1 hardware redundancy and cross-site failover deliver unmatched reliability and business continuity.

Route inbound calls intelligently with Zultys Auto Attendant and IVR, ensuring every caller reaches the right person or department.

Simplify faxing with Zultys Fax over IP — send and receive faxes directly from your desktop, without a fax machine.

Most communication systems are a collection of separate apps. Zultys is different.

At the core of the platform is ZAC (Zultys Advanced Communicator) — a single interface that unifies voice, video, messaging, SMS, and collaboration tools into one consistent user experience across desktop, web, and mobile.

• Make and receive calls, manage voicemail, and control call routing
• Send SMS and instant messages from the same interface
• Launch video meetings and screen sharing sessions instantly
• Access presence, directories, and team collaboration tools
• View customer data through CRM integrations and screen pops

Instead of switching between applications, your team communicates entirely within ZAC — reducing friction, improving response time, and keeping every interaction connected.

Work is no longer tied to a desk, and Mobile ZAC ensures your communication system isn’t either.

With Mobile ZAC, your smartphone becomes a full extension of your business phone system. Employees can access the same interface, features, and functionality they use in the office—without compromise.

Calls, messages, presence, and directories stay synchronized across devices, allowing users to move seamlessly between desktop and mobile while maintaining a single business identity.

Whether your team is remote, hybrid, or constantly on the move, ZAC ensures they remain fully connected and fully capable.

ZAC is not just a communication tool—it’s the operational interface your team works from every day.

Customer service teams use it to manage queues, respond to calls, and monitor activity in real time. Sales teams rely on it to initiate and capture customer interactions with CRM integrations. Internal teams collaborate through messaging, file sharing, and video—all within the same environment.

Because everything happens inside ZAC, your team maintains full visibility across conversations, customers, and workflows without switching tools or losing context.

In higher-demand environments, Zultys extends this same interface into a full contact center solution—handling calls, SMS, and web chat within a unified system, complete with reporting and supervision tools.

Zultys gives you the flexibility to deploy your system in the way that best fits your business—without sacrificing performance or consistency.

Whether hosted in the cloud, deployed on-premise, or configured as a hybrid solution, the platform delivers the same interface and feature set. This allows you to choose the right infrastructure today while maintaining the flexibility to evolve over time.

Behind that flexibility is a resilient architecture designed for continuity. With geo-redundant data centers, built-in failover, and continuous monitoring, your communication system remains operational even during outages or disruptions.

Most providers install phone systems. We design them to work within your business.

At TOPS, Zultys is not deployed as a generic solution—it is configured around how your organization actually operates. From call routing and team workflows to CRM integration and user experience, every element is aligned to improve efficiency, responsiveness, and customer interactions.

We focus on outcomes, not just implementation. The result is a communication system that actively supports your operations instead of adding complexity.

• Local design, installation, and support
• Customized system architecture
• Integration with your business systems and workflows
• Ongoing optimization, updates, and lifecycle support
• Proven experience with complex and multi-site environments

Every business communicates differently. Your system should reflect that.

We take the time to understand how your team works, where the challenges are, and what needs to improve. From there, we design a Zultys solution that fits your business today—and continues to perform as you grow.