Customer Service Coordinator

Customer Service Coordinator

You love working with customers & solving problems quickly & efficiently. You want to be part of a winning team that strives to exceed customer expectations. You have attention to detail but are at your best when juggling multiple priorities, this brings fulfillment & value to your work. If this sounds like you we want to talk to you. TOPS Office Solutions is a premier supplier of world class office products and services. We are looking for a person with organizational experience that can manage our current business clients. Are you out there? Have you done this before? Then read on to find out more.

The Role: Overall hands-on management of all Dispatch activities

• Dispatch: Efficiently coordinate, schedule and oversee the dispatch of Field Service Technicians to meet customer service commitments and maximize productivity of manpower
• Contracts: Ensure compliance with customer maintenance contract obligations
• Software: Work with our customized software client account data with each call; verify accuracy and completeness of Customer Service Reps’ entries
• Inventory: Anticipate, recommend and communicate product needs to Purchasing
• Quotes: Coordinate pre-field requests with Sales Department
• Customer Service: Ensure customer satisfaction; recommend resolutions to Director of Operations
• Interactions: With Customers, Field Technicians and Administration Staff to ensure policies and procedures are followed and dispatch runs smoothly

The Ideal Candidate:

• Experience: 2+ years Electronic Technician/Dispatcher experience; copiers/office products experience is a definite asset
• Education: Minimum high school diploma; related post-secondary education/courses are a benefit
• Organizational Fit: A professional, calm and assertive communication manner with tactful customer service and interpersonal skills
• Skills: Proven time management and judgment skills in prioritizing and adapting to changing priorities – sometimes under pressure; an alert self-starter with attention to detail.

 

If this sounds like you, we would like to hear from you. Please send your resume to .

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