A VoIP business phone system uses your internet connection to place and receive calls, replacing traditional landlines. It typically includes desk phones or softphones (mobile/desktop apps), an admin portal, and business calling features like auto attendants, call queues, and voicemail-to-email.

Yes. TOPS installs and supports VoIP business phone systems from Kelowna and Kamloops and services the wider Thompson–Okanagan. We provide remote support and onsite service when needed for cutovers, handset deployments, cabling coordination, and network troubleshooting.

In most cases, yes. We can port your existing business numbers to your new system. Porting timelines vary depending on your current carrier, but we plan the cutover to minimize disruption and confirm call routing before go-live.

Most projects fall into three phases: design, porting, and cutover. Simple single-site deployments can be completed quickly, while multi-site or complex call flows take longer. The biggest timing variable is usually number porting and how many extensions/call routing rules are involved.

The most requested features are:

A cloud/hosted system is managed in the cloud and updated by the provider, making it easier to support multi-site teams and remote workers. An on-prem system runs on equipment at your location and may be preferred in specialized environments. We help you choose based on reliability, security needs, integration requirements, and long-term cost.

Yes — when your network is configured correctly. VoIP quality depends on internet stability, proper firewall configuration, and LAN design (Wi-Fi vs hard-wired, congestion, QoS). We assess your environment to prevent common issues like jitter, latency, and dropped calls.

VoIP needs a consistent and stable internet connection more than raw speed. The right speed depends on how many simultaneous calls you expect at your busiest time and what else your network is doing (video meetings, cloud backups, guest Wi-Fi). We can evaluate your requirements during development and will make recommendations as needed.

You can maintain continuity with options like mobile/softphone calling, automatic call forwarding, failover internet, or routing calls to alternate numbers during outages. We design business continuity around your risk tolerance and operational needs.

Yes. We can supply and configure desk phones and support mobile/desktop softphones. For local deployments, we can handle onsite setup, user training, and validation testing so the first day feels normal — not chaotic.

Yes. We design call flows that match how your business operates — departments, ring groups, after-hours routing, holiday schedules, overflow rules, and voicemail handling. If you have multiple locations, we can centralize routing while keeping local numbers and site-specific menus.

Yes. Call queues are ideal for sales and service teams that need predictable answering, overflow handling, and better caller experience. We can configure queue rules (priority, overflow, callback options where supported) to reduce missed calls and improve response times.

Yes. Most modern business phone platforms include mobile and desktop apps, allowing staff to answer calls from their business extension, transfer calls, and keep caller ID consistent — without giving out personal numbers.

Often, yes — depending on the platform and configuration. Business texting can reduce phone tag for scheduling and service updates while keeping communication centralized.

Many platforms support integrations with tools like Microsoft Teams and popular CRMs. We’ll confirm what’s supported for your chosen solution and your workflow (e.g., click-to-call, call logging, shared contacts).

Yes. We commonly support businesses with multiple locations and remote staff. We can standardize extensions, menus, and call handling across sites while keeping local presence (local numbers) where needed.

VoIP platforms support emergency calling, but proper configuration matters — especially for multi-site and remote staff. We’ll help ensure your locations and user details are set up correctly so emergency services receive accurate information.

Pricing typically depends on the platform, calling plan, number of users/lines, required features (queues, recording, contact centre), and hardware. The fastest way to quote accurately is a short discovery call to confirm user count, locations, and call flow complexity.

They can be highly secure when configured properly. Security involves strong admin controls, user authentication, and network best practices. We help reduce common risks like unauthorized access, toll fraud, and misconfiguration.

We start with a quick discovery call to confirm: